FAQs

Please try resetting your password by using the 'Forgot Password' link. You will receive an email with a reset password link. Click the link, choose a new password, and clear your cache before you try to login. If you continue to experience issues, please contact our support team with details of your troubleshooting steps.

After logging into Travel Agent Academy:
1.    Click "My Dashboard" at the top right of the page.
2.    From there, click "Certifications." This page will list all of your graduate certificates that live in the TAA portal.
3.    Click "View Certificate" to download or print.

Course content remains open in its own course window in addition to what pops up via the outside link. Once you click into each required link for more information, you won't be able to hit "back," since a new window opens up. Simply close the new tab or window and return to the course content window to continue. Depending on your browser, you might need to search where your course content window goes when you click a chapter link. For example, in Google Chrome the course content window automatically minimizes into the task bar.

Please login using your Travel Agent Academy credentials then go to Rewards. For rewards questions, please contact the Aruba Tourism office directly.

Please login using your Travel Agent Academy credentials then go to Rewards.

After logging into the One Love Rewards portal:
1.    Click "My Dashboard" under Specialist Programs on the navigation bar.
2.    Go to "Certifications tab." This page will list all of your graduate certificates.
3.    Click "View Certificate" to download or print.

Please create a new account with a different name, then Email Support with new and old email addresses to merge your accounts.

Agents: need help?

Click here for answers to our Frequently Asked Questions

For further help and technical questions: Email Support

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