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Frequently Asked Questions
Where do I locate my certificates?
After logging into Travel Agent Academy:
  1. Click "My Dashboard" at the top right of the page.
  2. From there, click "Certifications." This page will list all of your graduate certificates.
  3. Click "View Certificate" to download or print.
Where do I locate my Jamaica Travel Specialist Certification?
After logging into the One Love Rewards portal:
  1. Click on the General Course as if you were taking the course
  2. After launching the course, click "My Account" at the top left of the page.
  3. You will see your certificate and the button to download or print.
A chapter link led me outside of the course and now I can’t go back.
Course content remains open in its own course window in addition to what pops up via the outside link. Once you click into each required link for more info, you won't hit "back." Simply close the tab and return to the course content window to continue. Depending on your browser you will need to look around and see where your course content goes when you click a chapter link. For example, in Google Chrome the course content window automatically minimizes into the task bar.

How do I change my email address?
After logging into Travel Agent Academy, go to My Profile. Click the "Change Email" link next to your account's existing email address.

How do I change my One Love Rewards email address?
Please create a new account, then email support@travelagentacademy.com to merge your accounts.

How do I register for the RIU program?
The RIU Partner Club handles registration for the course directly. Please contact them if you have questions regarding registering, club access codes, and benefits at CA: 866-748-2582, US: 888-748-2582 or e-mail: rpc@riu.com.

Where do I log my Aruba bookings?
http://rewards.arubacertifiedexpert.com. Please login using your Travel Agent Academy credentials.

Where do I log my Atlantis, Paradise Island bookings?
http://www.atlantisambassador.com/Rewards/. Please login using your Travel Agent Academy credentials.

Where do I log my Jamaica bookings?
http://www.oneloverewards.com/.

How much do the courses cost?
There are no fees associated with any of the courses offered at Travel Agent Academy.

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